Refund policy

RETURN & REFUND POLICY

At Nexo Shield, we want you to feel confident with your purchase.

You may request a return or refund within 30 days of receiving your order if the item is defective, damaged, or incorrect.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition you received it.

To start a return, contact us at:
support@nexosheild.com

Please include your order number and photos if the item arrived damaged or incorrect.

Refunds are processed after we receive and inspect the returned item. If approved, the refund will be sent to your original payment method.

Shipping fees are non-refundable unless the issue was caused by our mistake.

Nexo Shield reserves the right to refuse returns that do not meet these conditions.