NexoShield Refund PolicyThank you for choosing NexoShield. Your satisfaction is our priority, and we're here to make sure you feel confident and happy with every purchase. Please review our return policy below.30-Day Satisfaction GuaranteeWe stand by our products with a 30-day guarantee. If the tech gear you ordered is defective or not for you, you may return it within 30 days of delivery.Damaged, Defective, or Missing ItemsReplacements: If your order arrives damaged or defective, we’ll replace it at no extra cost. Please reach out within 30 days of delivery to start the process.Missing Items: Please notify us within 48–72 hours of receiving your package to qualify for a reshipment or refund.How to Request a ReturnTo process your request quickly, please email contact@nexosheild.com with:Order Number (Ex: #NS123456)Description of the issue.Photos or Video where the issue is visible.Subject Line: Return request - Order #[Your Order Number]Conditions & ExclusionsEligibility: To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.Non-Covered Damage: Damage resulting from tampering, accidents, abuse, negligence, unauthorized repairs, or unapproved attachments is not covered.Non-returnable items: Gift cards.RefundsOnce your return is inspected and approved, a credit will be applied to your original method of payment.Restocking Fee: A $3.99 fee applies per item.Shipping: Original shipping costs are non-refundable.Cancellations & ChangesStyle Changes: Contact us within one day of placing the order. If it has already dispatched, you must wait for delivery and initiate a standard return.Early Cancellations: If you cancel before fulfillment, we retain $3.99 plus a 3% payment gateway fee.Shipping ResponsibilityNexoShield utilizes third-party courier services. Once dispatched, the package is in the hands of the shipping company. We act as an intermediary to assist you if issues like loss or theft occur.Questions? Email us at contact@nexosheild.com. We process all requests within 12–24 hours.