At NexoShield, our goal is to provide fast, reliable delivery with complete transparency. All orders are processed within 1–2 business days. During peak seasons, processing may take up to 4 business days. We ship from our international warehouses to ensure the fastest possible delivery times based on product availability.
We guarantee delivery within 50 days. If your order is not delivered within this timeframe, you are eligible for a full refund. This global guarantee exists to cover unpredictable international customs delays.
Some countries may charge customs taxes for international shipments. NexoShield is not responsible for these fees. For any specific questions regarding your region, please contact contact@nexosheild.com.
Customers are responsible for providing complete and accurate shipping information. This includes:
If an order cannot be delivered due to incorrect or incomplete information, or if it is not retrieved from the local distribution center, a reshipment fee (equal to the original shipping cost) will apply. If the package is destroyed by the carrier due to incorrect addressing provided by the customer, we offer a 40% discount on a replacement order.
If you have any questions regarding your shipment or need to track an order, please email us at contact@nexosheild.com. We are here to help!